At Dunelm Garden Store, we understand that creating your perfect garden oasis is an exciting journey, and we’re here to ensure that your products arrive safely and promptly, no matter where you are in the world. Our delivery services are designed to be reliable, affordable, and tailored to meet the needs of our global community of garden enthusiasts and home decorators.
Shipping Options
We offer two convenient shipping methods to suit your preferences and budget:
- Standard Shipping: For a flat fee of £12.95, we use trusted carriers like DHL or FedEx to deliver your orders within 10-15 days after dispatch. This option is ideal if you need your items a bit sooner.
- Free Shipping: For orders over £50, we provide free shipping via EMS, with delivery typically taking 15-25 days after dispatch. This eco-friendly option helps you save while still ensuring your products arrive in great condition.
Processing and Delivery Times
Once you place an order, our team works diligently to process it within 1-2 business days. After processing, the delivery time depends on your chosen shipping method and your location. Please note that we ship globally, excluding some parts of Asia and remote areas due to logistical constraints. You can expect:
- Standard Shipping (DHL/FedEx): 10-15 days after dispatch.
- Free Shipping (EMS): 15-25 days after dispatch.
These times are estimates and may vary slightly based on factors like customs clearance or seasonal demand, but we strive to keep delays minimal.
Tracking Your Order
To give you peace of mind, we provide tracking information for all orders. Once your order is shipped, you’ll receive an email with a tracking number so you can monitor its journey right to your doorstep.
Returns and Refunds
We want you to be completely satisfied with your purchase. If anything isn’t quite right, you can return items within 15 days of receipt for a full refund or exchange. Please ensure items are in original condition, and contact our customer service team at [email protected] to initiate the process.
Why Choose Our Delivery Service?
At Dunelm Garden Store, we blend efficiency with sustainability. Our partnerships with carriers like DHL, FedEx, and EMS ensure that your garden furniture, electricals, or decor items are handled with care, reflecting our commitment to quality and the environment. Whether you’re ordering a cozy gazebo or a durable garden set, we’re here to make your experience seamless and enjoyable.
Thank you for trusting Dunelm Garden Store with your home and garden needs. We’re dedicated to helping you create beautiful spaces with ease and confidence.