FAQ

What types of products does Dunelm Garden Store specialise in?

We specialise in everything for your garden and home. Our range includes garden furniture sets, chairs, loungers, tables, storage solutions, decorations, gazebos, gardening tools, as well as a selection of home electricals like coffee machines, kettles, irons, fans, heaters, kitchen appliances, and comfortable bed sheets.

Is the garden furniture suitable for year-round use?

Many of our garden furniture sets are designed for durability. We also offer garden furniture covers to protect your investment from the elements, extending its life and keeping it looking beautiful season after season.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track your orders more easily and saves your details for faster future purchases.

I’ve forgotten my password. What should I do?

On the login page, click the “Forgot Password” link. You will be prompted to enter your email address, and we will send you a link to reset your password securely.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, and JCB. We also accept payments via PayPal for a secure and quick checkout.

Is my payment information secure?

Absolutely. We use industry-standard encryption technology to ensure that all your payment details are kept secure and confidential.

Where do you deliver to?

We are proud to ship our products globally to garden enthusiasts everywhere! Please note that due to logistical constraints, we are currently unable to deliver to some parts of Asia and very remote areas.

What are my delivery options and costs?

We offer two convenient shipping methods:
– Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 days after dispatch.
– Free Shipping: For orders over £50, delivered via EMS within 15-25 days after dispatch.

How long will it take to receive my order?

After you place your order, please allow 1-2 business days for us to process it. Once dispatched, delivery times are as follows:
– Standard Shipping: 10-15 days.
– Free Shipping: 15-25 days.
These are estimates, and times may occasionally vary due to customs clearance or seasonal high demand.

Can I track my order?

Yes! As soon as your order is shipped, we will send you a confirmation email containing your tracking number. You can use this to monitor your package’s journey right to your doorstep.

What is your returns policy?

We want you to be completely satisfied. If you are not happy with your purchase, you may return it within 15 days of receipt for a full refund or exchange. Items must be in their original, unused condition with all packaging.

How do I start a return?

Please contact our friendly customer service team at [email protected] to initiate a return. They will guide you through the process and provide you with the necessary instructions.

How long does it take to process a refund?

Once we have received your returned item and inspected its condition, we will process your refund. Please allow up to 10 business days for the refund to be credited back to your original payment method.

How can I get in touch if my question isn’t answered here?

We’re always happy to help! Please email our customer service team at [email protected]. You can also write to us at: Dunelm Garden Store, 65 Old Steine, Brighton & Hove, GB CH4X 8AJ.