At Dunelm Garden Store, we want you to be completely satisfied with your purchase of our quality garden furniture, electrical appliances, and home products. If you’re not happy with your item for any reason, we offer a straightforward returns and exchange process.

Returns Period

We accept returns within 15 days of you receiving your order.

Condition of Items

To be eligible for return or exchange, items must be:

  • In original condition
  • Unused and unassembled
  • In original packaging with all tags attached
  • Accompanied by proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on the following products:

  • Electrical appliances (Coffee machines, Fans, Food processors mixers and blenders, Fryers and air fryers, Heaters, Irons, Kettles, Kitchen scales)
  • Products that have been assembled, used, or removed from their original packaging
  • Items without proof of purchase

Please note: This policy does not affect your statutory rights.

How to Return an Item

Follow these simple steps to return an item:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order to request a return authorization.
  2. We will email you a Returns Authorisation Number and instructions for returning your item.
  3. Package the item securely in its original packaging.
  4. Ship the item to us at the address provided, including the Returns Authorisation Number clearly on the package.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or we have made an error with your order. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

Refunds

Once we receive and inspect your returned item:

  • We will process your refund within 5 business days
  • Refunds will be issued to your original payment method
  • Please allow 7-10 business days for the refund to appear in your account, depending on your payment provider

Exchanges

If you would like to exchange an item for a different size or colour, please follow the return process above and place a new order on our website for the item you wish to receive.

Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us immediately at [email protected] with details and photographs of the issue. We will arrange a replacement or refund and cover the return shipping costs.

Return Address

Please ship returns to:

Dunelm Garden Store Returns
65 Old Steine
Brighton & Hove
GB CH4X 8AJ

Returns Request Template

Subject: Returns Request – [Your Order Number]

Dear Dunelm Garden Store Customer Service,

I would like to request a return for the following item from my order:

Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return: [Reason for Return]

Please send me a Returns Authorisation Number and return instructions.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Need Help?

If you have any questions about our returns policy, please contact our friendly customer service team at [email protected].

Thank you for shopping with Dunelm Garden Store.